Due to a banking hack I went into the Apopka Branch and sat down with Claude Mendes. He was there to help with closing old account and opening a new one. He was fantastic and helped me all the thru. Even though I was in town and my husband was in WV he walked us both thru the whole procedure gave us info and tips. He made the procedure seamless even though it took a couple hours. He was personable and helpful. Both my husband and I were extremely grateful for everything he did. He is definitely 5 stars in our book.

Adding to this post - I again needed to visit the apopka branch. I was creating savings accounts for my great grand babies. Claude Mendes again sat with me helped me thru the process and gave me additional information for the future of these accounts. Claude is by far the best person to deal with at McCoy and when I do go back later this year he will be the only person that I will deal with. Once again 5 stars for customer service. Thank you Claude.

I would like to give kudos to an employee named Ali in the Kissimmee FL location. For some reason, I couldn't get my debit in the mail. The last time I went to the location, Ali helped me. I explain what was going, she came up with a solution, and told me when they get the card she would call. When I got there, she remembered who I was and continued to give friendly service. Thanks you.