Reviews

I am always greeted by the McCoy staff with a smile and the wait time is short. Claude Mendes is an amazing guy.. I came in distressed due to my present auto insurance had not added McCoy as my lienholder. He assisted me by us contacting the company everything was added in a timely matter as well as he guided me in the McCoy log in app to monitor my banking as well as loan information. Thank you Claude and front desk attendants for a wonderful experience. God Bless you all

Due to a banking hack I went into the Apopka Branch and sat down with Claude Mendes. He was there to help with closing old account and opening a new one. He was fantastic and helped me all the thru. Even though I was in town and my husband was in WV he walked us both thru the whole procedure gave us info and tips. He made the procedure seamless even though it took a couple hours. He was personable and helpful. Both my husband and I were extremely grateful for everything he did. He is definitely 5 stars in our book.

I love the customer service is always good, thanks Adjwa Soares Barnett for your help you are awesome. I think McCoy has the best interest rates and always offer good deals, however they need to upgrade or put more money into the operating system so customers and employees can work faster and better.

I recently worked with Abigail, and the experience was fantastic! Everything was handled online and completed quickly. Abigail was incredibly professional, and knowledgeable, and made the entire process seamless. Highly recommend McCoy Credit Union for their efficient and excellent service!

Excellent customer service all the time I’ve been banking there for 27 years

Ms. Joan at my branch has given me Anthony Floyd 1000% customer Care of Service. Ms. Joan knowledge of the products here at McCoy Federal is Awesome!

I would like to thank Melania for her exceptional member service. Her patience while assisting me is truly appreciated, she was able to help me resolve an issue I had for weeks.

We had a very good experience with Melania. She was very professional and helpful.

My mother came to this business and was treated so wonderfully. She has found a new home when it comes to financial things. Thank you so much!!!

Great Credit Union. Great customer service!! Especially Leslie Vega . She was very knowledgeable and the process was very smooth, profesional, and accurate
Thanks

Going to the bank isn't anyone's idea of a good time, but Aiden actually makes me look forward to my weekly trip to the bank. He is exceptional at his job! Always friendly and remembers me when I come in. He has that rare ability of being friendly yet efficient.

Came here to fix an issue with my debit card and exchange some coins and Aiden was super kind and helpful! Fixed my issue almost immediately and did it with a friendly smile. I’ve had nothing but excellent service at this branch of Mccoy!!

Hi today I was conducting some business at McCoy Federal of L.B McLeod Branch I had been with this credit union for more than 15 years high standards is the priority. Thanks Jasmine for your help Excellent customer service! Si necesita un banco considere McCoy Federal Union de Crédito y Pregunté por Jasmine

I had dispute with a Canadian airline named Lynx Air and this bank solved it very fast I got alllll my money back in my account.....thank you so much.... the manager Miss Stacy

Lorraine helped me with my payment that I couldn't make, thank you so much you are the best

Jequece Smith, the Lake Mary branch manager went ABOVE and BEYOND helping me with a HUGEEEEE !!!!!!!! Fraud issue , I can’t thank her enough for everything thing she did, she is a blessing and this bank is lucky to have someone who truly cares about there customers which is very rare nowadays, thank you again Jequece for all that you do!!!!!

We were very happy to find a notary when we were on a tight schedule. Ms Bowman helped us and was very helpful and lovely. It was a pleasure to meet her and a big asset to your bank.
Thank you for this service

Very friendly and professional. Their product is excellent and I would recommend it. It has a small family kind of feel, it's better than the cold feel at the bigger banks.

Dionna is always so helpful and friendly. She goes above and beyond and being seniors means so much to us!

Very nice credit union, but unable to save and answer my question relating to loss of $8,000.
Thanks!

It's sad banking has become extortion and many banks are just committing it. Truist Bank told me they needed my other credit union's debit card to open an account, or $50.

We are ready to bring federal charges against this credit union, and Truist Bank, for utter, and complete, extortion. Don't be shocked if shut down.

I am writing this review for A. Manager Christine Molina. I am so glad that I drove out of my way to this branch. She was outstanding, Courteous, and very very respectful. She went above and beyond for all my needs. I highly recommend this branch and Ms. Molina’s service for all your need.
Mycoy bank is my on the go bank moving forward.
Thanks.

“I had the pleasure of speaking with Geri, and her exceptional kindness and professionalism truly stood out. Not only did she handle my request efficiently by transferring the money, but she did so with a warmth and mercy in her voice that made a big difference in my day. Thank you, Geri, for going above and beyond with your caring approach!”

Jennie Albarran is an amazing manager. Great customer service! She goes above and beyond to make sure you are well taken care of. That’s why I bank with McCoy for over 20yrs.

Jennie Albarran is amazing she help us with refinancing our car loan and credit debt, totally recomended

I recently had the pleasure of working with Judy to open a business account, and I must say her service was exemplary. From the moment we started the process, Judy demonstrated remarkable professionalism and efficiency.

Her approach was both friendly and highly effective. She guided us through every step with clear and concise explanations, making the process seamless and straightforward. What truly stood out was her ability to expedite the account opening process without compromising on thoroughness.

Judy's commitment to providing excellent customer service was evident in her prompt responses and proactive assistance. Thanks to her expertise and dedication, we were able to open our business account swiftly and with complete confidence.

I highly recommend Judy for anyone seeking to establish a business account. Her outstanding service is a testament to her professionalism and genuine care for her clients.

Thank you, Judy, for making this experience smooth and efficient!

I came in today to inquire about a loan and Kris Smith helped me out with that. The team at McCoy federal in Ocoee are great! They are caring, knowledgeable, and friendly! Thank you!

I had an exceptional experience at this branch thanks to the the outstanding customer service provided by Lina Orozco. Her knowledge, professionalism, and friendly demeanor made the entire process seamless and enjoyable. She went above and beyond to address my needs and ensure I was well-informed. I highly recommend this branch and commend Lina Orozco for her exceptional service!

Came in today and I was met with the most exceptional service , Sylvia walked me through everything and made sure I was getting the best possible care , she is truly the best, thank you again!!!

They give good service and they are good people

Excellent service, very respectful and helpful staff