Reviews

Due to a banking hack I went into the Apopka Branch and sat down with Claude Mendes. He was there to help with closing old account and opening a new one. He was fantastic and helped me all the thru. Even though I was in town and my husband was in WV he walked us both thru the whole procedure gave us info and tips. He made the procedure seamless even though it took a couple hours. He was personable and helpful. Both my husband and I were extremely grateful for everything he did. He is definitely 5 stars in our book.

Adding to this post - I again needed to visit the apopka branch. I was creating savings accounts for my great grand babies. Claude Mendes again sat with me helped me thru the process and gave me additional information for the future of these accounts. Claude is by far the best person to deal with at McCoy and when I do go back later this year he will be the only person that I will deal with. Once again 5 stars for customer service. Thank you Claude.

I am always greeted by the McCoy staff with a smile and the wait time is short. Claude Mendes is an amazing guy.. I came in distressed due to my present auto insurance had not added McCoy as my lienholder. He assisted me by us contacting the company everything was added in a timely matter as well as he guided me in the McCoy log in app to monitor my banking as well as loan information. Thank you Claude and front desk attendants for a wonderful experience. God Bless you all

Thank you Jacqueline for terrific customer service today! As new members my daughter and myself had a lot of questions about opening accounts. We appreciate your patience and understanding.

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I want to express my sincere gratitude to Ms. Sara for her excellent service at McCoy Federal Credit Union. She assisted me with the approval of a personal loan, and the entire process was quick, clear, and hassle-free. Her professionalism, patience, and kindness made the experience very pleasant. Without a doubt, exceptional service. Thank you, Ms. Sara!

I have ben with McCoy bank since the first bank on McCoy Rd. In over 25-30 years I have never had any problems with 2 accounts. Friendly and helpful. Known the same manager for some 30 years.

I just wanted to take a moment to express my sincere appreciation for the support and excellent customer service provided by Carmen Sierra.I truly can see she loves her job and her members. The Chickasaw branch is my go to location, everyone is friendly, helpful and kind. I recommend McCoy to everyone.

Melanie worked so hard to get me back on mobile banking. Each time she had to call me back she did and she was so kind. I couldn’t have had a better experience! She really cared!!

My experience was excellent, everyone was friendly. I worked with Melania to open new accounts. She explained each step of the process. Before I knew it everything was completed and I was on my way. Melania Thank you

I wanted to take a moment to compliment the branch manager of the Curry Ford location, Mrs. Sara Quiroscabrera. I have been a loyal customer of McCoy Federal Credit Union for years and Sara has been there for to support me and my family when we need help with account matters, credit cards or general bank questions. She is always very responsive to my concerns and matters are tended to extremely quickly. Sara makes me feel like a VIP member every time I reach out to her. Thank you, Sara, for always being there for our family’s banking needs. It’s truly appreciated.

"I had a great experience with Ms. Abbye. She was extremely helpful and kind, showing incredible patience with my aunt. Ms. Abbye handled everything professionally and made sure we felt comfortable throughout the process. Her kindness and calm demeanor were truly appreciated. Highly recommend!"

Melania was very polite and helped me secure a loan. Kind and compassionate.

Going to the bank isn't anyone's idea of a good time, but Aiden actually makes me look forward to my weekly trip to the bank. He is exceptional at his job! Always friendly and remembers me when I come in. He has that rare ability of being friendly yet efficient.

I had came in to get my account reviewed and Ms.Rikeisha was very helpful in doing that because I was getting charged fees that I didn’t understand. She sat me down and explained it to where I was able to comprehend what was being said. Very much recommend this bank and also Ms.Rikeisha was so nice and sweet.

Today I was reminded why I have banked with McCoy FCU for almost 25 years. I called and spoke with Charlotte, at the LB McLeod branch. Her Customer Service skills were above reproach. She took her time to both identify the issue and then to resolve it. She is to be commended and recognized as a great asset. In my estimation she would make a excellent coach for the newer customer service representatives.

I have interact with Kayla and she was wonderful. She was very friendly, helpful, and answered all my questions promptly. She ia a pleasure to speak with.

Lorraine helped me with my payment that I couldn't make, thank you so much you are the best

Always completely satisfied with the hospitality professionalism and services provided. Thankyou

We were very happy to find a notary when we were on a tight schedule. Ms Bowman helped us and was very helpful and lovely. It was a pleasure to meet her and a big asset to your bank.
Thank you for this service

Alana Ali helped us this morning with opening our account at the Maitland branch. She was friendly, courteous, knowledgeable, concise and efficient. We believe Alana has set the bar for banking customer service. We are very happy with our decision to bank with McCoy Federal Credit Union.

Edith is a great and sweet person her customer service is wonderful

I am writing this review for A. Manager Christine Molina. I am so glad that I drove out of my way to this branch. She was outstanding, Courteous, and very very respectful. She went above and beyond for all my needs. I highly recommend this branch and Ms. Molina’s service for all your need.
Mycoy bank is my on the go bank moving forward.
Thanks.

“I had the pleasure of speaking with Geri, and her exceptional kindness and professionalism truly stood out. Not only did she handle my request efficiently by transferring the money, but she did so with a warmth and mercy in her voice that made a big difference in my day. Thank you, Geri, for going above and beyond with your caring approach!”

I recently had the pleasure of working with Cyria Odom at the Michigan branch. Ms. Odom is incredibly friendly, thorough, and exudes professionalism. Thank you for your assistance and guidance, it was greatly appreciated!

Jennie Albarran is an amazing manager. Great customer service! She goes above and beyond to make sure you are well taken care of. That’s why I bank with McCoy for over 20yrs.

While visiting the Ocoee branch of the McCoy FCU on 12-30-24, I sought the assistance of a member svc's rep to help me rectify a matter regarding my account. I was greeted by the branch manager (Mrs. Kristina Smith) who offered to assist me. Although, she did make me aware that it was a little after 3 pm and she had not taken a lunch break as of yet. Considering the circumstances at hand, Mrs. Smith welcomed me into her office and gladly facilitated several calls to find a satisfying solution to the reason why I stopped by the bank.
Again, considering the circumstances, I observed that Mrs. Smith displayed a very positive and very pleasant demeanor the entire time that I sat in her office while she assisted me. Because of her very sincere display of member service, I wasn't hesitant to render Mrs. Smith an expression of kudos prior to leaving the bank that day and I informed her that I would certainly render her a "well deserved" positive review on the McCoy FCU website. Therefore, here's to you Mrs. Smith... Thank you for assisting me.

I recently had the pleasure of working with Judy to open a business account, and I must say her service was exemplary. From the moment we started the process, Judy demonstrated remarkable professionalism and efficiency.

Her approach was both friendly and highly effective. She guided us through every step with clear and concise explanations, making the process seamless and straightforward. What truly stood out was her ability to expedite the account opening process without compromising on thoroughness.

Judy's commitment to providing excellent customer service was evident in her prompt responses and proactive assistance. Thanks to her expertise and dedication, we were able to open our business account swiftly and with complete confidence.

I highly recommend Judy for anyone seeking to establish a business account. Her outstanding service is a testament to her professionalism and genuine care for her clients.

Thank you, Judy, for making this experience smooth and efficient!

Claudia Sala is an amazing worker, very helpful, respectful, friendly and very understanding, she deserves a raise. Excellent service!

I have been with McCoy for over 30 years and want to publicly thank Sylvia of the Dyer branch in Kissimmee for her excellent service. She attended to our issues today with patience, knowledge, caring, problem solving and courteous service. I highly recommend McCoy to everyone.

They give good service and they are good people

Excellent service, very respectful and helpful staff