Reviews

Got my mortgage refinanced with them. They were great and explained everything so well.

We are always in and out. Our issues have been addressed and resolved easily. Claude (Bank Manager) has been really helpful with our account hack.

I recently worked with Abigail, and the experience was fantastic! Everything was handled online and completed quickly. Abigail was incredibly professional, and knowledgeable, and made the entire process seamless. Highly recommend McCoy Credit Union for their efficient and excellent service!

The assisant branch manager Adjwa did an awesome job helping me and my daughter set up a minor account. We got to the bank at 5:53pm before the bank closes at 6:00pm. Adjwa was very professional and did not rush us. She took her time and explained everything to me and my daughter. She even helped my daughter enroll and log into her account on my daughter's smartphone. We didn't leave until after 6:30pm. We greatly appreciate the professionalism and service from Adjwa and the staff at our Central Florida Parkway McCoy bank.

Ms. Joan at my branch has given me Anthony Floyd 1000% customer Care of Service. Ms. Joan knowledge of the products here at McCoy Federal is Awesome!

*JOAN TOSSAS * at the front desk ! Friendly , professional, helpful , kind and patient !!!! Greatly appreciate her help and her wonderful approach and interaction . She made challenging situation very easy & seamless !

Great Credit Union. Great customer service! Especially Melania. She was very knowledgeable and the process was very smooth
Thanks Carol

We have had a lot of turmoil with our accounts because of a computer hack. Mr. Nicholas and Melania have gone above and beyond to help us through this problem. They are why we have been members for decades.

Great Credit Union. Great customer service!! Especially Leslie Vega . She was very knowledgeable and the process was very smooth, profesional, and accurate
Thanks

I had a great service with Andreina Sideregts and I appreciate her support and patience in explaining the process of my deferment loan. She was very kind and respectful. Blessings

Came here to fix an issue with my debit card and exchange some coins and Aiden was super kind and helpful! Fixed my issue almost immediately and did it with a friendly smile. I’ve had nothing but excellent service at this branch of Mccoy!!

Hamlin branch. Carol who feels like an old friend after one interaction was kind, outgoing, and just very welcoming. We talked threw our transaction and for a few minutes after about life and travel and happiness. I needed all of that at that moment and Carol just being Carol unknowingly provided that. Thanks Carol see you next time!!

Ms Charlotte customer service was excellent she goes to the extreme to give us more clarity on all services

Great customer service from Charlotte at the front, she welcomed me with a smile and resolved my problem quick and easy.

Cindy, the branch manager walked me through getting my husband‘s account online phenomenal. She was very patient the many times I called if I was in Orlando, I would only use this branch. We are in Marietta, Georgia and long distance. Cindy has been the biggest help ever thank you so much, Cindy …Alicia Trypus

We already had a savings but added another checking and it was painless! Brad was wonderful! Thanks guys! Even have an auto loan here with life insurance…great banking!

We were very happy to find a notary when we were on a tight schedule. Ms Bowman helped us and was very helpful and lovely. It was a pleasure to meet her and a big asset to your bank.
Thank you for this service

Very friendly and professional. Their product is excellent and I would recommend it. It has a small family kind of feel, it's better than the cold feel at the bigger banks.

Very nice credit union, but unable to save and answer my question relating to loss of $8,000.
Thanks!

It's sad banking has become extortion and many banks are just committing it. Truist Bank told me they needed my other credit union's debit card to open an account, or $50.

We are ready to bring federal charges against this credit union, and Truist Bank, for utter, and complete, extortion. Don't be shocked if shut down.

Each time I’ve come to this branch it’s been an absolutely wonderful experience. Edith helped me both times and she is extremely knowledgeable and professional but also very kind and patient. She have helped me immensely every time I’ve come in and and happily answered all of my questions.

We came in today to make some adjustments to our account and Christine was able to get all five of us in and out within an hour. She was spot on with everything we had questions on and the adjustments we needed done. It was a lovely experience.

Christine the Assistant Branch Manager at the Main McCoy branch was absolutely fantastic!! I had an issue of a merchant refund that ended up coming back to a closed account. I spent 3 hours on the phone between 2 calls to the merchant and 1 call to the credit union to no resolution to my issue. I then drove to McCoy and Christine ended up helping me. She made numerous calls and not giving up on me and continuing to dig looking for my limbo funds. They were finally located in the archives of their old system. Christine knows and does her job extremely well!! Thank you so much Christine!!

Jennie Albanian was so very helpful and patient and very pleasant we need more pleasant people like her Mccoy federal you have a awesome person thanks for the opportunity to work with her

This credit union is the first bank I visited when I moved in 2015. They've been fair and the drive through and lobby are automated so it's usually fast and convenient. They're adding branches so they're a good option for the Orlando metro area.

I walked into McCoy with prayer and God gave me hope to trust. I didn't know that McCoy has Angels inside. Thank you Ms. Kris for taking time with and being my Angel. Thank you McCoy for great service and outstanding representatives.

They make everything very convenient. This is a nice place to bank. Lorielle helps me all the time.

Josiah and Sylvia were we're both fantastic it was a speedy process and they truly are a asset to the McCoy Federal Credit Union as a whole!

Melanie was the best! She was patient with me & helped me throughly with everything I needed. Thank you for your patience & knowledge and I’m happy to be banking with McCoy now.

Excellent service, very respectful and helpful staff

I had a great experience with Gerry the assistant manager, she was very courteous and very professional and said she will call me back once she did some research, and she called me back on what I needed. Thank you Gerry for you great professional services. Keep up the great customer service work.