Ocoee Office

While visiting the Ocoee branch of the McCoy FCU on 12-30-24, I sought the assistance of a member svc's rep to help me rectify a matter regarding my account. I was greeted by the branch manager (Mrs. Kristina Smith) who offered to assist me. Although, she did make me aware that it was a little after 3 pm and she had not taken a lunch break as of yet. Considering the circumstances at hand, Mrs. Smith welcomed me into her office and gladly facilitated several calls to find a satisfying solution to the reason why I stopped by the bank.
Again, considering the circumstances, I observed that Mrs. Smith displayed a very positive and very pleasant demeanor the entire time that I sat in her office while she assisted me. Because of her very sincere display of member service, I wasn't hesitant to render Mrs. Smith an expression of kudos prior to leaving the bank that day and I informed her that I would certainly render her a "well deserved" positive review on the McCoy FCU website. Therefore, here's to you Mrs. Smith... Thank you for assisting me.

I recently had the pleasure of working with Judy to open a business account, and I must say her service was exemplary. From the moment we started the process, Judy demonstrated remarkable professionalism and efficiency.

Her approach was both friendly and highly effective. She guided us through every step with clear and concise explanations, making the process seamless and straightforward. What truly stood out was her ability to expedite the account opening process without compromising on thoroughness.

Judy's commitment to providing excellent customer service was evident in her prompt responses and proactive assistance. Thanks to her expertise and dedication, we were able to open our business account swiftly and with complete confidence.

I highly recommend Judy for anyone seeking to establish a business account. Her outstanding service is a testament to her professionalism and genuine care for her clients.

Thank you, Judy, for making this experience smooth and efficient!